NHTSA Complaint #11196898 — 2015 CHEVROLET CHEVEROLET SS

THIS IS A FOLLOW UP TO NHTSA COMPLAINT ID 11196202. I DISCOVERED THAT MY DEALERSHIP, BOB BELL CHEVROLET, DID NOT FOLLOW THE SERVICE PROCEDURES FOR RECALL 17V-382 BACK IN 2017. THE BAD PART NUMBER FOR THE STEERING ASSEMBLY WAS STILL IN MY CAR. HAD THEY PROPERLY PERFORMED THE INSPECTION PER THE SERVICE PROCEDURE, I WOULD NOT HAVE EXPERIENCED THIS SAFETY FAILURE AS THE BAD PART WOULD HAVE BEEN REPLACED. IT WAS DOCUMENTED THAT THIS RECALL WAS CLOSED ON MY CAR, WHEN IT SHOULD STILL BE OPEN. ONCE I MADE THIS CLEAR TO THEM, THEY DID CHANGE THEIR MINDS AND DECIDED TO COVER THIS FOR FREE. I DON'T KNOW HOW YOU GO ABOUT VERIFYING WHETHER RECALLS ARE PROPERLY PERFORMED, BUT YOU MIGHT WANT TO INVESTIGATE THIS DEALERSHIP ON THEIR PRACTICES.