NHTSA Complaint #11196526 — 2018 HONDA CR-V

SMELLED GASOLINE IN AND OUTSIDE THE CAR. CAR NEVER WARMS UP. HEAT DOES NOT WORK. ENGINE OIL SMELLS LIKE GASOLINE & SIGNIFICANTLY OVER FULL MARK ON DIPSTICK. TOOK VEHICLE TO HONDA DEALER LATE NOVEMBER 2018. PARTS TOOK SEVERAL WEEKS. COMPLETED 12/17/18 HONDA UPDATE 18-114. HEAT NEVER WORKED OVER WINTER, CAR NEVER WARMED UP UNLESS DRIVEN IN "L" FOR AN EXTENDED PERIOD OF TIME, SMELLED OF GAS & ENGINE OIL LEVEL EXCEEDED FULL MARK. TOOK INTO DEALER & DEALER MEASURE ENGINE OIL OVER 1 INCH ABOVE FULL ON DIPSTICK. HONDA SERVICE ADVISOR CONSULTED WITH HONDA WHO STATED THIS IS A "NORMAL" CHARACTERISTIC OF THIS MOTOR. NOTHING WAS DONE TO FIX ISSUE & DEEMED EXCESSIVE GASOLINE IN THE OIL AS BEING NORMAL. ENGINE CONTINUES NOT TO PROVIDE HEAT & OCCASSIONALLY SMELLS OF GASOLINE. DEALER STATES IF CAR IS PRIMARILY USED FOR SHORT DISTANCES THE VEHICLE DOES NOT HAVE TIME TO WARM UP & BURN OFF EXCESS GASOLINE IN THE INJECTORS. I HAVE LIVED IN THE SAME HOUSE FOR 15 YEARS & IN THAT TIME HAD 7 CARS. MY COMMUTES & OVERALL USE OF VEHICLES HAS NOT CHANGED BUT THIS IS THE ONLY CAR TO EXPERIENCE THIS ISSUE.