NHTSA Complaint #11195994 — 2016 FORD ESCAPE

BOUGHT NEW TIRES AT 44,500 MILES (MUSH SOONER THAN EXPECTED ) AND INSTALLER COULD NOT REMOVE LUGS AS THEY WERE "SWOLLEN". WENT TO SAM PACK FORD, LEWISVILLE, TX WHERE I BOUGHT VEHICLE. WAS TOLD BY SERVICE ADVISORS "SWOLLEN" LUG NUTS WERE A KNOWN ISSUE AND THE DEALERS USED SPECIAL 19 1/2 METRIC SOCKETS TO REMOVE THEM. THEY TOLD ME IT COST $10.00 PER LUG TO REPLACE WITH FORD ORIGINAL LUGS OR THEY WOULD SELL ME AN AFTER MARKET SET FOR $50 AND I HAD TO PAY TO HAVE "SWOLLEN" LUGS REMOVED AND NEW ONES RESTORED. THEY REITERATED FORD AND ALL DEALERS WERE WELL AWARE OF THE ISSUE BUT FORD CONTINUES TO INSTALL THE PROBLEM LUGS ON NEW VEHICLES. THE LUG WRENCH SUPPLIED WITH THE AUTOS NO LONGER WILL FIT THE "SWOLLEN" LUGS SO YOU WOULD BE STRANDED IF A FLAT OCCURS.