NHTSA Complaint #11195562 — 2013 VOLKSWAGEN TOUAREG

2013 TOUAREG 3.0L TDI-INTERMITTENT JERKING MOTION OF VEHICLE WHEN IN MOTION, INITIALLY AT LOWER SPEED AND NOW AT 80MPH ON HIGHWAY, INTENSE JERKING OF VEHICLE CAUSING VEHICLE TO LOSE POWER AND NEAR COLLISION WITH VEHICLE BEHIND ME. IT HAS BECOME MORE FREQUENT, ALMOST DAILY OCCURRENCE NOW. I TOOK THE VEHICLE IN IMMEDIATELY TO VW DEALERSHIP. PAPERWORK STATES "ROAD TEST VERIFIED CONCERN" (OF JERKY MOTION AND NOT RUNNING RIGHT). "SCANNED FOR FAULTS. NO FAULTS STORED. NO TSBS, OR TECH TIPS REGARDING CONCERN. SEEMS TO BE A SOFTWARE ISSUE WITH NO REMEDY AT THIS TIME". THE DEALERSHIP ADVISED ME THAT THIS IS A SOFTWARE BUG IN THE EMISSIONS SOFTWARE FIX AND THAT VW HAS NOT SUBMITTED A TECHNICAL SERVICE BULLETIN (TSB) TO OPEN AN INVESTIGATION FOR FIX. THEY SAID THAT THERE IS NOTHING THEY CAN DO TO FIX THE PROBLEM. THERE IS ANOTHER CUSTOMER WITH EXACT ISSUE AS MINE. I AM TOLD THAT VW IS NOT COMMUNICATING ANY INFORMATION ON THIS ISSUE BUT IT IS ACKNOWLEDGED THAT THIS IS A SOFTWARE ISSUE BROUGHT ON BY THE EMISSIONS FIX. THE VEHICLE IS NOT DRIVEABLE WITH THIS ISSUE! THE JERKING MOTION IS EXTREMELY UNSAFE TO BE DRIVEN AT ANY SPEED, EXTREMELY UNSAFE ON THE HIGHWAY FROM MY LAST EXPERIENCE WITH NEAR COLLISION WHEN UNPREDICTABLE, SUDDEN, INTENSE JERKING MOTION OCCURRED. SYMPTOM: VEHICLE LOSES POWER BRIEFLY, LIKE IT'S CHOKING, THEN REGAINS CAUSING A FORWARD THRUST FOLLOWED BY ANOTHER POWER LOSS...CAUSING THE JERKING MOTION. DEALERSHIP CLAIMS THERE MAY NOT BE ENOUGH COMPLAINTS FILED ACCORDING TO VW CORPORATE TO INITIATE A TSB. THIS VEHICLE IS NOT DRIVEABLE, NOT SAFE. EVEN ONE COMPLAINT SHOULD INITIATE CAUSE FOR CONCERN TO RESOLVE THE ISSUE OR BUY BACK THE VEHICLE IF THIS IS CAUSED BY THE EMISSIONS SOFTWARE FIX. VEHICLE HAS ALWAYS BEEN SERVICED BY A VW DEALERSHIP ON RECOMMENDED SCHEDULED SERVICE INTERVALS.