NHTSA Complaint #11195049 — 2011 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11195049
Vehicle	2011 KIA SORENTO
Component	ENGINE
Date of Incident	February 1, 2017
Date Filed	April 9, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THERE WAS AN INTERNAL OIL CONSUMPTION FAILURE THAT CAUSED THE OIL TO CONSTANTLY HAVE TO BE REFILLED IN THE VEHICLE. AN OIL CONSUMPTION TEST WAS PROVIDED BY BENSON KIA OF SPARTANBURG (1100 N PINE ST, SPARTANBURG, SC 29303, (864) 585-3611) AND IT WAS DIAGNOSED THAT THERE WAS A CRACK IN THE RADIATOR. AFTER THE OIL CONSUMPTION TEST WAS RENDERED, THE OIL LEAKED UNDER THE VEHICLE. THE DEALER AND MANUFACTURER REFUSED TO COMPLY WITH AN EXTENDED WARRANTY CAMPAIGN FOR THE ENGINE ASSEMBLY AND OIL CONSUMPTION FAILURES DUE TO THE VEHICLE'S MAINTENANCE RECORD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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