NHTSA Complaint #11194806 — 2016 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11194806
Vehicle	2016 FORD ESCAPE
Component	ENGINE
Date of Incident	April 4, 2019
Date Filed	April 8, 2019
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

MY CAR HAD A PROBLEM IDLING LAST WEEK. GOT IT TO THE MECHANIC. MECHANIC TRIED TO CHANGE THE SPARK PLUG DUE TO A PROBLEM IN THE CYLINDER BUT SPARK PLUG WAS FROZEN. FOUND COOLANT UNDERNEATH. MECHANIC HAD WORKED AS A MECHANIC AT A FORD DEALERSHIP, SAID THIS PROBLEM WAS PREVALENT WITH FORDS. I CONTACTED FORD. THE FORD REPRESENTATIVE SAID I HAD NO EXTENDED WARRANTY AND THAT THERE WAS NO RECALL ON THE PRODUCT SO THERE WAS NOTHING THEY COULD DO. THE ONLY LONG-TERM FIX IS AN ENTIRELY NEW ENGINE BECAUSE COOLANT IS LEAKING FROM THE ENGINE. THE CAR IS ONLY THREE YEARS OLD.

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