NHTSA Complaint #11194311 — 2018 FORD EXPLORER

THE EXPLORER WILL RANDOMLY NOT START LIKE A DEAD BATTERY, BUT THEN STARTS OTHER TIMES. BATTERY HAD BEEN REPLACED BY THE DEALER. SIDE MIRRORS WILL FOLD IN WHILE DRIVING AND WILL NOT FOLD BACK OUT UNTIL THE CAR IS STOPPED, TURNED OFF AND THEN RESTARTED. WHEN THESE ISSUES ARE PRESENT THE SYNC 3 SYSTEM WILL COMPLETELY TURN OFF. THIS IS RANDOM AT THE TIMES IT HAPPENS AND THE DEALER HAS NOT EXPERIENCED IT WHILE ITS BEEN IN THE SHOP. WE PURCHASED THE EXPLORER WITH 500 MILES IT AS A NEW CAR JANUARY 13TH 2019. IT HAS 4200 MILES ON IT AND HAS BEEN IN THE DEALERS SHOP A TOTAL OF 23 DAYS. THE LARGEST PROBLEM WE HAVE AND WHY THE VEHICLE IS PARKED IN OUR GARAGE AND DOES NOT GET DRIVEN IS THE EXHAUST FUMES IN THE CABIN. ITS SO STRONG THAT IF YOU DRIVE IT ANY LENGTH OF TIME YOU GET A SEVERE HEADACHE. MY ENTIRE FAMILY GOT SICK ALL AT ONCE ON THE ONE AND ONLY TRIP WE TOOK IN THIS VEHICLE. THE DEALER ALSO EXPERIENCED THIS WHEN THE TECHNICIAN GOT SICK DRIVING THE CAR. THEY PREFORMED THE RECALL PROTOCOL FOR PREVIOUS YEAR EXPLORERS AND MADE US TAKE IT BUT THE PROBLEM IS MORE PREVALENT THAN EVER NOW. IVE HIRED AN ATTORNEY AND THE DEALERSHIP WILL BE GETTING A FORMAL DEMAND LETTER TO PURCHASE THE VEHICLE BACK FOR WHAT WE PAID. IVE TRIED TO TALK TO THE GM OF THE DEALERSHIP AND WHILE HE AGREES THERE IS A HUGE PROBLEM WITH THE CAR THEY WILL NOT BUY IT BACK UNLESS WE AGREE TO LOOSE MONEY. FORD DENIED A CLAIM WE MADE FOR THEM TO REACQUIRE THE VEHICLE, AND THEY DENIED IT BEFORE THE THE DEALERSHIP WAS EVEN DONE WITH THEIR EVALUATION. IT'S BEEN A VERY DIFFICULT EXPERIENCE AND SEEMS UNLESS MY ATTORNEY GETS INVOLVED THERE WILL NOT BE A RESOLUTION.