NHTSA Complaint #11194092 — 2013 BMW X3

IN THE MORNING OF MARCH 25TH, 2019 IN RUSH HOUR HIGHWAY TRAFFIC THE BMW X3 2013 WITH 92,000 MILES ON ODOMETER CEASED NORMAL OPERATION AND WAS MAKING VERY LOUD METALLIC NOISE. CAR WENT TO "LIMP" MODE AND WAS ABLE TO BE DRIVEN OFF THE HIGHWAY AND PARK. CAR COULD NOT BE RE-STARTED AT THAT TIME. CAR WAS TOWED TO LOCAL BMW DEALERSHIP WHERE THE SERVICE DEPT DIAGNOSED CAR WITH MAJOR ENGINE FAILURE, ADMITTING WAS LIKELY RELATED TO MALFUNCTIONED TIMING CHAIN GUARD A KNOWN ENGINEERING DEFECT FOR THE BMW N20 28I ENGINE FOR THE 2013 MODEL YEAR. SUGGESTED RESOLUTION WAS NEW ENGINE QUOTED ORIGINALLY AT $16,000 BUT LOWERED TO $11,300 PLUS TAX FOR A CAR VALUED AT ROUGHLY $12,000. BMW NA OFFERED ASSISTANCE IN DISCOUNTING THE REPAIR TO THE QUOTED AMOUNT OF $11,300 BUT WILL NOT AUTHORIZE FULL COVERAGE FOR REPAIR COST AS CAR IS OUTSIDE OF THE EXTENDED WARRANTY OF 7 YEAR/70K. THE ORIGINAL WARRANTY WAS INCREASED DUE TO KNOWN DEFECTS AND FAILURES OF THE N20 ENGINE AND APPARENTLY NO PROACTIVE OFFER AT BMW NA'S EXPENSE TO FIX THIS ISSUE.