NHTSA Complaint #11194073 — 2019 FORD ESCAPE

VEHICLE SHUTS OFF WHILE DRIVING. STEPS TO REPRODUCE ISSUE: KEYFOB IS INSIDE VEHICLE IN DRIVERS COAT POCKET, MOBILE PHONE IS INTERMITTENTLY CONNECTED TO VEHICLE VIA USB CORD, VEHICLE IS ON, ENGINE RUNNING, START/STOP IS ON, VEHICLE IS DRIVING THEN STOPS AT A STOPLIGHT, START/STOP ENGAGES AND IDLES ENGINE FOR AT LEAST 15 SECONDS. WHEN FOOT BRAKE IS RELEASED VEHICLE SHUTS OFF, INSTRUMENT CLUSTER, RADIO, INFOTAINMENT, ETC TURN OFF. TO RESTART VEHICLE TRANSMISSION MUST BE PLACED IN NEUTRAL OR PARK AND VEHICLE ON/OFF BUTTON PRESSED. VEHICLE RESTARTS, POWERTRAIN MALFUNCTION ERROR DISPLAYS AND INFOTAINMENT SYSTEM APPEARS TO BE REBOOTING AND DISPLAYS WELCOME MESSAGE SUCH AS BEFORE IT WAS SET UP. VEHICLE WAS IMMEDIATELY BROUGHT TO DEALER; BLACKWELL FORD IN PLYMOUTH MI BOTH TIMES. DEALER COULD NOT REPRODUCE ISSUE OR PULL DETAILED INFORMATION BEYOND GENERAL FAULT. DEALER PERFORMED 1265OD EEC SYSTEM DIAGNOSIS QUICK TEST, 1265OD45 ENGINE MODULE DIAGNOSTIC PIN POINT TEST, 12650DX1 EEC SYSTEM DIAGNOSIS QUICK TEST TWICE, ROAD TESTED, IDS TEST P164C, PPT AA IN PCED MANUAL, RESET KAM AND RETEST PASS, AND UPON REQUEST CHECKED THAT PCM FIRMWARE WAS THE LATEST VERSION. DEALER REQUESTED PERMISSION FOR EXTENDED MILEAGE TESTING WITH SKYTRACKER INSTALLED AFTER 2ND FAULT, PERMISSION WAS GIVEN. ISSUE OCCURS APPROXIMATELY EVERY 30 DAYS DRIVING 2 TRIPS/DAY. ISSUE PRESENTS A HIGH AND SEVERE RISK OF FATAL INCIDENT BECAUSE VEHICLE IS STOPPED AT A GREEN LIGHT AND MAY BE REAR ENDED BY AN APPROACHING VEHICLE AT HIGH SPEED. BECAUSE VEHICLE IS OFF, AIRBAGS AND OTHER SAFETY EQUIPMENT MAY NOT ACTIVATE INCREASING RISK OF FATAL INCIDENT. VEHICLE WAS BOUGHT NEW WITH 10 MILES RECORDED ON ODOMETER IN FEBRUARY OF 2019, AS OF APRIL 2019 THE ISSUE HAS OCCURRED TWICE. ONCE ON FEBRUARY 22ND AND ONCE ON APRIL 3RD.