NHTSA Complaint #11193913 — 2016 HONDA PILOT

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11193913
Vehicle	2016 HONDA PILOT
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	March 11, 2019
Date Filed	April 4, 2019
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

MY VEHICLE JUST DROVE 20K MILES, I AM GETTING A POPUP "KEYLESS START SYSTEM PROBLEM" VERY FREQUENTLY WHEN EVER I START MY CAR. MINE IS 2016 HONDA PILOT TOURING AWD. I WENT TO DEALER, FIRST DAY HE RESET SOME CODE AND THE WARNING MESSAGE WENT OFF. BUT IMMEDIATELY ON NEXT DAY IT CAME AGAIN. I WENT TO DEALER AGAIN AND THEY DID 2 HOURS OF INVESTIGATION AND TOLD , THEY WILL REPLACE THE BATTERY AND THEY ORDERED A PART. YESTERDAY MY PART WAS READY AND THEY SAID THEY HAVE REPLACED THE PART AND REPLACED THE FOB BATTERIES. THE WARNING WAS WENT OFF ON THAT DAY BUT, IT CAME AGAIN TODAY. I AM TOTALLY FRUSTRATED WITH THIS BEHAVIOR. WHEN I SEARCH ON THE FORUMS MOST OF THE PILOT CUSTOMERS HAD THE SAME ISSUE AND THEY HAVE REPORTED IN THIS FORUM. I AM NOT SURE HOW YOU WILL TAKE IT UP BUT I AM BIT CONCERNED ON THE VEHICLE SAFETY HOW IT BEHAVIOR. I AM GETTING THIS MESSAGE WHEN EVER I START THE VECHILE. TRIED WITH BOTH KEY FOBS AND WITH NEW BATTERIES BUT NO LUCK. MY DEALER IS HONDA OF CONCORD, BRUTON SMITH BLVD, CONCORD. NC

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