NHTSA Complaint #11193508 — 2016 DODGE CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11193508
Vehicle	2016 DODGE CARAVAN
Component	STRUCTURE:BODY
Date of Incident	May 1, 2017
Date Filed	April 2, 2019
Mileage	47,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I OWN A 2016 DODGE CARAVAN AND THE DRIVERS SIDE SLIDING DOOR LOCK IS STUCK BETWEEN THE LOCK AND UNLOCK MAKING THE DOOR UNABLE TO BE OPENED. IT WAS TAKEN TO THE DEALERSHIP AND I WAS TOLD THE DOOR LOCK OR LACK WOULD NEED TO BE REPLACED AND THE REPAIR WOULD COST $900 (AND DUE TO MILEAGE WAS NOT COVERED NOW BY THE WARRANTY). THE DOOR IS STILL UNABLE TO BE USED AND CAUSES A SERIOUS SAFETY CONCERN IF IN AN ACCIDENT DUE TO INABILITY TO GET OUT OF THE VEHICLE ON THAT SIDE. WHEN THE DEFECT WAS IDENTIFIED THE VEHICLE WAS PARKED AND HAS BEEN OVERNIGHT. I ATTEMPTED TO USE SLIDING DOOR CONTROL ON KEY FOB WHICH DIDN'T WORK AND SO ATTEMPTED TO UNLOCK DOOR WITH KEY FOB TO OPEN IT MANUALLY AND THAT DIDN'T WORK EITHER. I GOT INSIDE THE VEHICLE AND ATTEMPTED TO UNLOCK THE DOOR MANUALLY AND THAT WAS UNSUCCESSFUL. ADDITIONALLY, SLIDING DOOR CONTROL ON FRONT CEILING (ALLOWS DRIVER TO OPEN AND SHUT BOTH SLIDING DOORS) ATTEMPTED TO BE USED AND WAS ALSO UNSUCCESSFUL. THIS APPEARS TO BE A PROBLEM THAT MULTIPLE DODGE CARAVAN OWNERS ARE EXPERIENCING AND NEEDS TO BE ADDRESSED ASAP.

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Recent Complaints for the 2016 DODGE CARAVAN

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#11252901 — STRUCTURE:BODY:DOOR — September 3, 2019 — TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNC...

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#11232690 — POWER TRAIN — July 17, 2019 — TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE IN PARK, THE GEAR SHIFTER FAILED TO ENGAGE INTO DRIVE. WHILE DRIVING...

#11232509 — UNKNOWN OR OTHER — July 16, 2019 — LOCKS FAIL TO DISENGAGE AND DOOR CANNOT BE OPENED MANUALLY OR ELECTRONICALLY. MY CHILD HAD TO CLIMB OUT THROUGH THE...