NHTSA Complaint #11193338 — 2010 VOLKSWAGEN EOS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11193338
Vehicle	2010 VOLKSWAGEN EOS
Component	SERVICE BRAKES
Date of Incident	March 23, 2019
Date Filed	April 2, 2019
Mileage	49,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED ON AND OFF. SUNCOAST PORSCHE (5005 S TAMIAMI TRAIL, SARASOTA, FL 34231, (941) 923-1700) STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL IN ORDER TO REPLACE THE ABS. THE MANUFACTURER WAS CONTACTED AND REITERATED WHAT THE DEALER STATED. THE CONTACT REQUESTED THAT THE MANUFACTURER ALLOW THE DEALER TO MAKE THE SOFTWARE MODIFICATIONS (FIRMWARE UPDATE), WHICH WOULD MAKE IT EASIER TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,100.

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