NHTSA Complaint #11191970 — 2019 VOLVO XC40

I HAVE A NEW VOLVO XC40 WITH THE SEMI-AUTONOMOUS DRIVER ASSIST PACKAGE THAT CAN STEER AND CONTROL THE CAR. THE SYSTEM CAN SHUT OFF WHILE DRIVING ON THE HIGHWAY (ACTIVE MODE) FOR 2 REASON: 1. DRIVER TAKES HANDS OFF THE STEERING WHEEL FOR MORE THAN 15-20 SECONDS 2. SYSTEM CAMERAS CAN NOT ADEQUATELY CAPTURE THE ROAD LANE BECAUSE THE LINES DISAPPEAR OR BECOME FAINT. IN SITUATION 1, AFTER 15 SECONDS OF NO HANDS ON THE WHEEL, THERE IS A DASHBOARD WARNING, FOLLOWED BY A VIBRATION OF THE STEERING WHEEL AND FINALLY AS THE SYSTEM DE-ACTIVATES IT GIVES AN AUDIBLE LOUD WARNING TONE- VERY ADEQUATE PRECAUTIONS. IN SITUATION #2, WHERE THE SYSTEM DE-ACTIVATES BECAUSE OF A FAILURE TO FIND THE LANE MARKERS, THERE IS NO WARNING, TONE OR VIBRATION AS IT SHUTS OFF. THE ONLY INDICATION THAT SEMI-AUTONOMOUS DRIVING HAS ENDED IS A DASH LIGHT TURNING GREY FROM GREEN. IT IS EXTREMELY DANGEROUS TO HAVE THE SYSTEM DE-ACTIVATE WITH NO WARNING OR TONE. EVEN DRIVING WITH HANDS PASSIVELY ON THE WHEEL WHILE THE CAR IS DRIVING, IT IS VERY EASY TO VEER OFF THE ROAD WITHOUT KNOWING THE SYSTEM HAS SHUT ITSELF OFF. I AM BAFFLED IF THERE HAS NOT BEEN A SERIOUS ACCIDENT BECAUSE OF THIS LACK OF WARNING. ALL VOLVO NEEDS TO DO IS ACTIVATE THE WARNING TONE WHENEVER THEY SYSTEM GOES FROM ON TO OFF, REGARDLESS OF THE REASON. I REGISTERED A COMPLAINT IN THE PAST WITH VOLVO, AND WAS TOLD IT IS THE DRIVERS RESPONSIBILITY TO ALWAYS HAVE THEIR HANDS ON THE WHEEL. HAVING YOUR HANDS ON THE WHEEL AS IT SUDDENLY VEERS OFF THE ROAD IS NOT A SAFE SITUATION! IF GOING AROUND A CURVE, IT TAKES LESS THAN 1 SECOND TO BE OFF THE ROAD AND INTO A TREE, GUARDRAIL OR DITCH. IN THE LATEST SOFTWARE UPDATE, MY DEALER THOUGHT THIS PROBLEM WAS ADDRESSED. HOWEVER, IT HAS NOT BEEN FIXED.