NHTSA Complaint #11191778 — 2012 FORD EDGE
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11191778 |
| Vehicle | 2012 FORD EDGE |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | 69,536 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
I WAS OUT RUNNING ERRANDS AND EVERYTHING WAS FINE. LEFT A STORE TO PICK UP MY DAUGHTER FROM PRACTICE AND HAD TO STAND ON THE BRAKES TO GET THE VEHICLE TO STOP AT A RED LIGHT. THIS WAS AFTER STOPPING FINE AT THE PREVIOUS THREE STORES AND NUMEROUS LIGHTS I ENCOUNTERED. THIS ISSUE CONTINUED FOR THE NEXT 15 MILES OF LIGHTS AND TRAFFIC, UNTIL I GOT HOME. I DID STOP AT AN O'REILLYS AUTO PARTS ON MY WAY HOME AND CHECKED THE BRAKE FLUID LEVEL, WHICH WAS FULL. I HAVE PARKED THE VEHICLE AND HAVE BEEN DRIVING MY SON'S JEEP FOR THE PAST THREE DAYS. I HAVE AN APPOINTMENT TO DROP THE EDGE OFF AT WILLIAMSBURG FORD, WILLIAMSBURG, VA, ON 3/28/19. I HAVE RESEARCHED THIS ISSUE AND EVIDENTLY THERE IS A CUSTOMER SATISFACTION PROGRAM ANNOUNCEMENT OF A BRAKE BOOSTER ISSUE COVERED UNDER AN EXTENDED WARRANTY (13N01) AND HAVE READ MORE THAN 130 OTHER PEOPLE HAVE EXPERIENCED ISSUES IDENTICAL TO MINE. NOT UNDERSTANDING WHY THIS IS NOT A RECALL DUE TO THE NATURE OF THE FAILURE BEING BRAKES!!!!!!! FAILURE OCCURRED AT 69,536 MILES ON ODOMETER. I HAVE ALSO RECENTLY HAD AN ISSUE WITH HARD SHIFTING FROM PARK TO DRIVE. I FEEL AND HEAR A CLUNK WHEN SHIFTING AND TAKING OFF FROM BEING PARKED.
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