NHTSA Complaint #11191768 — 2019 VOLKSWAGEN JETTA

ALL SENSORS INCLUDING AIRBAG AND ABS REPORTED ERRORS. VW REPRESENTATIVE OVER THE PHONE SAID IT DOES NOT SOUND SAFE TO DRIVE. DEALERSHIP CLAIMED NO ISSUES FOUND WITH THE VEHICLE. RATTLING SOUND WHICH IS PERSISTENT AFTER VW INSTALLED A SOFTWARE UPDATE FOR A KNOWN ISSUE WITH THE TRANSMISSION SHIFTING GEARS. WHILE THE ENGINE RUNNING AND CHANGED FROM PARK TO REVERSE, THE CAR ROLLED FORWARD AND TRANSMISSION WOULD NOT RESPOND TO ATTEMPTING TO ACCELERATE. VEHICLE ROLLED INTO A POLE WHICH STOPPED IT FROM MOVING FORWARD WHILE IN REVERSE. ALL PHOTO AND VIDEO DOCUMENTED. VOLKSWAGEN CLAIMS THIS PROOF DOES NOT MATTER BECAUSE 'THERE IS NOTHING WRONG WITH THE VEHICLE. THERE IS ALSO A RESIDUE FROM MANUFACTURING ON THE WINDSHIELD WHICH THEY HAVE ATTEMPTED MULTIPLE TIMES TO REMOVE, AND THE ISSUE IS STILL PERSISTENT. THEY REFUSE TO REPLACE THE WINDSHIELD OR ADMIT THE PROBLEM IS FROM MANUFACTURING. MULTIPLE TRIPS TO HAVE THE VEHICLE SERVICED AND CONTINUED TO BE TOLD 'NOTHING IS WRONG' AND MY DOCUMENTED PROOF 'DOES NOT MATTER'.