NHTSA Complaint #11191756 — 2002 LEXUS IS 300 UNKNOWN OR OTHER

Complaint Details

ODI Number	11191756
Vehicle	2002 LEXUS IS 300
Component	UNKNOWN OR OTHER
Date of Incident	January 3, 2004
Date Filed	March 26, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

MELTING DASHBOARD AND AROUND THE GEAR SHIFT AND LEXUS WILL NOT DO ANYTHING ABOUT IT. POOR CUSTOMER SERVICE FOR A SO CALLED "LUXURY" BRAND. I HAD SOME PAPER ACTUALLY STICK TO THE PLASTIC AROUND THE GEAR SHIFT AND WHEN I WENT TO PICK IT UP I HAD TO PEEL IT OFF THEN I TRIED CLEAN IT OFF WITH JUST WATER AND A RAG AND IT LEFT MARKS. I WANT SOMETHING DONE BY LEXUS. A LOT OF PEOPLE ARE HAVING THIS SAME PROBLEM SO WHY ISN'T LEXUS DOING ANYTHING ABOUT IT? I WANT SOMETHING DONE! MY DASH AND PLASTIC AROUND THE GEAR SHIFT NEED TO BE REPLACED AND IT HAS NOTHING TO DO WITH NORMAL WEAR AND TEAR. I JUST FOUND THIS SITE THAT'S WHY I'M JUST NOW REPORTING IT BUT THIS HAS BEEN A PROBLEM SINCE ABOUT 2014. LEXUS SHOULD OWN UP TO THEIR MISTAKES AND FIX THEM. I WILL KEEP CALLING AND KEEP GOING TO THE DEALERSHIP UNTIL SOMETHING IS DONE!

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