NHTSA Complaint #11191648 — 2016 SUBARU OUTBACK

THIS IS THE FOURTH WINDSHIELD TO CRACK ON US IN AN OUTBACK. THE FIRST TWO WINDSHIELDS CRACKED IN A 2015 OUTBACK. SUBARU HAD TO BUY BACK THAT CAR DUE TO AN IMPROPERLY INSTALLED WINDSHIELD THAT FLOODED THE CAR. THEY GAVE US 2016 OUTBACK IN ITS PLACE. GUESS WHAT, THE 2016 OUTBACK WINDSHIELD HAS CRACKED TWICE. THE FIRST CRACK WAS SEVERAL MONTHS AFTER ITS PURCHASE AND OCCURRED SPONTANEOUSLY WHILE DRIVING. THE DEALERSHIP CLAIMED A PEBBLE HIT BECAUSE THEY COULD SEE A CHIP. THIS IS DESPITE THE FACT THAT A PEBBLE NEVER TOUCHED THE CAR. OVER THE NEXT FEW DAYS THE CRACK SPREAD ACROSS THE WINDSHIELD. SUBARU REPLACED THE WINDSHIELD. WELL, THE NEW WINDSHIELD HAS CRACKED AGAIN. THEY ARE ALSO CLAIMING IT IS DUE TO A PEBBLE AND ARE REFUSING TO REPLACE IT THIS TIME. THEY ARE CLAIMING IT IS NOT IN THE LOCATION THAT THEIR MEMO STATES IS PART OF THE EXTENDED WINDOW WARRANTY. THERE ARE MAJOR ISSUES WITH THE WINDSHIELDS ON THE 2015 AND 2016 OUTBACKS. FOUR CRACKED WINDSHIELDS FROM WHAT THEY CLAIM ARE "PEBBLES" IS WRONG. ESPECIALLY WHEN TWO OF THE CRACKS HAPPENED WHEN THE CAR WASN'T EVEN MOVING AND WAS PARKED. SUBARU KNOWS THERE ARE PROBLEMS AND THEY ONLY EXTENDED THE WINDSHIELD WARRANTY IF THE CRACK IS THROUGH THE AREA OF THE BASE OF THE WINDOW. BUT THEY ARE WELL AWARE THAT THE CRACKS ARE HAPPENING IN OTHER PLACES AND ARE REFUSING TO RECTIFY THE SITUATION. THERE ARE SERIOUS SAFETY ISSUES NOT BEING ADDRESSED. AND THE SOLUTION IS TO GET THE COSTUMER TO JUST CONTINUE TO REPLACE THE WINDSHIELDS AT THEIR OWN COST.