NHTSA Complaint #11191146 — 2015 TOYOTA COROLLA STRUCTURE:BODY

Complaint Details

ODI Number	11191146
Vehicle	2015 TOYOTA COROLLA
Component	STRUCTURE:BODY
Date of Incident	February 27, 2019
Date Filed	March 23, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

LOCK ACTUATOR FAILURE. THE ELMOR TOYOTA DEALERSHIP IN HUNTINGTON BEACH CALIFORNIA TOLD ME WITH OUT PERFORMING ANY DIAGNOSTIC THAT MY DRIVER AND PASSENGER LOCK ACTUATOR IS FAILING AND DUE TO THE USE OF GEL AIR FRESHENERS.. WHICH I DO NOT USE.. BOTH FROM DRIVER AND PASSENGER SIDE DOORS DO NOT LOCK AND UNLOCK WITH KEY FOB OR PANEL INSIDE THE CAR DOOR. THEY DO NOT LOCK EITHER WHEN THE CAR IS IN MOTION. THEY ONLY UNLOCK WITH MY MECHANICALLY USE THE KEY FROM THE FOB OR I HAVE TO FLIP THE DOOR OPEN FROM INSIDE THE CAR.

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