NHTSA Complaint #11191058 — 2010 BUICK ENCLAVE

POWER STEERING FAILED WHEN DRIVING ON A STREET WHILE TURNING. TOOK IT TO A NON BUICK MECHANIC FOR EVALUATION. HE STATED TO TAKE IT TO A BUICK DEALERSHIP. THERE IS A 'SPECIAL CONSIDERATION ' PROVISION TO REPAIR. WE NEVER RECEIVED ANY INFORMATION ON THIS. WE TOOK IT TO A BUICK DEALERSHIP WHO STATED IT NEEDED REPLACED. THEY WOULD REPLACE THE PUMP ONLY AND WE NEEDED TO PAY $2200.00 FOR A STEERING GEAR. THIS IS UNACCEPTABLE TO CHARGE THE CONSUMER ANYTHING TO FIX THIS OBVIOUS SYSTEM DEFECT. WE BELIEVE THE DEALERSHIP NEEDS TO PAY FOR ALL REPAIRS TO MAKE THIS RIGHT. BUT THEY WON'T SINCE IT HASN'T BEEN RECALLED.