NHTSA Complaint #11190400 — 2019 NISSAN ROGUE

BRAND NEW 2019 NISSAN ROGUE SV AWD: CLIMATE CONTROL IS NOT WORKING PROPERLY ESPECIALLY DURING COLD WEATHER. WHEN TEMPERATURE CONTROL GAUGE IS SET TO 61F, IT BLOWS COLD AIR AND WHEN THE GAUGE IS SET TO 62F, IT IMMEDIATELY BLOWS HOT AIR (80-90F). THIS IMPAIRS MY DRIVING AND POSES A RISK OF AN ACCIDENT BECAUSE I CONSTANTLY HAVE TO TAKE MY RIGHT HAND OFF THE STEERING WHEEL AND MY SIGHT OFF THE ROAD FOR A SECOND OR TWO TO MANUAL SWITCH BETWEEN 61F AND 62F. THIS IS THE ONLY WAY TO REGULATE THE INTERIOR TEMPERATURE. I CONSTANTLY HEAR FROM MY TWO LITTLE KIDS AND WIFE "IT'S TOO HOT, IT'S TO COLD....IT'S TOO HOT, IT'S TO COLD". THIS IS VERY FRUSTRATING ESPECIALLY WHEN AFTER THREE TRIPS TO THE DEALER'S SERVICE DEPARTMENT, I WAS TOLD THAT THIS IS NORMAL AS THAT'S HOW NISSAN DESIGNED THE CLIMATE CONTROL DURING COLD OUTSIDE TEMPERATURES. THIS IS DEFINITELY NOT NORMAL TO ME AND MY FAMILY. CUSTOMER AFFAIR EVEN SCHEDULED A BIASED SUBJECT MATTER INSPECTOR TO MEET WITH ME TO ONLY TELL ME THAT IT'S NORMAL AND WORKING AS DESIGNED. HE TOLD ME THAT IT WILL CONTINUE BLOWING HOT AIR (80-90F) WHEN THE GAUGE IS SET TO 62F EVEN IF THE INTERIOR TEMPERATURE HAS ALREADY REACHED 80F+ FOR A PROLONGED PERIOD OF TIME (AN HOUR OR SO) - THIS MAKES NO SENSE! THE INSPECTOR TOLD ME THAT EVERY ROGUE IS DESIGNED THAT WAY. IF I KNEW THIS BEFORE BUYING THE CAR, I WOULD NEVER BUY IT. THE CLIMATE CONTROL DESIGN IS DEFINITELY FLAWED BUT NISSAN IS NOT WILLING TO ADMIT IT. IT NEEDS TO BE RECALLED AND FIXED FOR ALL ROGUES! OTHER ISSUE I'VE BEEN FACING IS VIBRATIONS ON THE STEERING WHEEL AND ON GAS & BREAK PEDALS WHILE THE CAR IS STATIONARY OR DRIVING ON ANY ROAD. VIBRATIONS ARE COMING FROM THE ENGINE COMPARTMENT. NISSAN SERVICE AGAIN TOLD ME IT'S NORMAL. IT IS NOT! NISSAN FAILED TO RESOLVE BOTH ISSUES. I HAVE FILED A BBB COMPLAINT. NHTSA - PLEASE RECALL BOTH CHRONIC ISSUES! THANK YOU!