NHTSA Complaint #11187105 — 2016 HONDA PILOT

I HAVE BEEN GETTING A KEYLESS SYSTEM START ERROR UPON STARTING MY CAR SINCE 32,000 MILES. IT HAS BEEN INTERMITTENT AND THE LOCAL HONDA DEALERSHIP HAS BEEN UNABLE TO CORRECT THIS ISSUE. THIS ISSUE HAS BECOME LESS INTERMITTENT AS TIME HAS GONE ON; MEANING THAT THE PROBLEM/ERROR MESSAGE IS NEARLY CONSTANT. I HAVE CHANGED THE BATTERY IN BOTH KEYLESS REMOTES, BUT THIS HAS NOT CORRECTED THE ISSUE. THE DEALERSHIP HAS TRIED TO RESET THE ERROR CODE AND UPDATE THE COMPUTER. NEITHER OF THESE HAVE CORRECTED THE ISSUE. THE MESSAGE DID GO AWAY FOR A DAY OR TWO, BUT HAS RETURNED. THIS ISSUE HAS ALSO CAUSED THE CAR TO NO LONGER USE THE AWAY LOCK SYSTEM AND MY KEYLESS REMOTE DOES NOT WORK AT TIMES AND/OR THE AUTO LOCK SWITCH IN THE CARS. THIS ISSUE HAS HAPPENED WHILE THE CAR WAS STATIONARY. THE ERROR MESSAGE WILL BING AS A REMINDER WHILE THE CAR IS ON. I HAVE ALSO HAD THE MESSAGE SUDDENLY APPEAR WHILE DRIVING DOWN THE ROAD. MY LOCAL DEALERSHIP STATED THAT THEY HAVE NOTIFIED HONDA OF THIS ISSUE, BUT THERE HAS BEEN NO RESPONSE FROM HONDA. THIS ISSUE WAS REPORTED OVER A MONTH AGO. I AM AFRAID THAT THIS ISSUE MAY CAUSE THE VEHICLE TO NOT COME ON OR POSSIBLE SHUT THE CAR OFF WHILE IN MOTION. I AM ALREADY APPREHENSIVE WITH THE LOCKS NOT WORKING PROPERLY AT TIMES BECAUSE OF THIS ISSUE.