NHTSA Complaint #11187081 — 2019 HYUNDAI SANTA FE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number 11187081
Vehicle 2019 HYUNDAI SANTA FE
Component ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident
Date Filed
Mileage 2,650 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

ON MARCH 5, THIS VEHICLE STOPPED WHILE DRIVING IN THE MIDDLE OF A STREET. I WAS UNABLE TO START THE VEHICLE AND ME AND MY PASSENGER COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. CAR WAS TOWED TO DEALERSHIP AND HAS 2600 MILES ON IT. I HAVE FOUND THAT HYUNDAI IS DOING A RECALL TO REPLACE STARTER AND A SOFTWARE UPDATE. I HAVE BEEN TOLD THAT BECAUSE OF THE NEW TECHNOLOGY THIS VEHICLE HAS WHICH IS AN AUTOMATIC START AND STOP AT A STOP SIGN OR STOP LIGHT THAT THE STARTER SHORTED OUT AND APPARENTLY THE SOFTWARE IN THE CAR JUST STOPS THE CAR WHILE DRIVING.. THIS HAPPENED WHILE DRIVING THE CAR AT 35 MILES/HOUR ON A BUSY STREET. IT IS A MIRACLE THAT I WAS NOT HIT AND INJURED OR KILLED. CAR IS AT THE DEALERSHIP WAITING FOR A NEW STARTER AND SOFTWARE UPDATE WITH A POSSIBLE SHIP DATE OF MARCH 31, 2019. THESE 2019 SANTA FE ARE NOT SAFE TO BE SELLING TO THE PUBLIC WITH THIS KNOWN DEFECT.

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