NHTSA Complaint #11186896 — 2013 FORD F-150

TL* THE CONTACT OWNS A 2013 FORD F-150. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V075000 (POWER TRAIN). WHILE DRIVING 40-45 MPH IN FOURTH AND/OR FIFTH GEAR, THE VEHICLE DOWNSHIFTED INTO FIRST GEAR AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LONG-LEWIS FORD LINCOLN (2551 JOHN HAWKINS PKWY, BIRMINGHAM, AL 35244, (205) 989-3673) WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS, BOOTS, AND TIMING NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THE RECALL SOFTWARE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS17397322. THE CONTACT WAS INFORMED THAT THE REGIONAL CUSTOMER SERVICE REPRESENTATIVE WOULD CALL HIM. THE FAILURE MILEAGE WAS 94,000.