NHTSA Complaint #11186788 — 2008 LEXUS ES350

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11186788
Vehicle	2008 LEXUS ES350
Component	STRUCTURE:BODY
Date of Incident	May 30, 2016
Date Filed	March 14, 2019
Mileage	118,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED AND MELTED. THE FRACTURE BEGAN FROM THE PASSENGER SIDE TO THE IGNITION AREA. THE DASHBOARD WAS BROKEN INTO PIECES AND EXPOSED THE IGNITION, WHICH CAUSED THE KEY TO BE LOOSE. THE CONTACT SPOKE WITH STERLING MCCALL LEXUS (10025 SOUTHWEST FREEWAY, HOUSTON, TX 77074, (713) 995-2600) AND WAS INFORMED THAT THE VEHICLE'S WARRANTY HAD EXPIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE DASHBOARD REPLACEMENT PROGRAM HAD EXPIRED FOR THE 2008 LEXUS ES350. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 118,000. *JS

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