NHTSA Complaint #11186559 — 2011 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11186559
Vehicle 2011 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage 138,288 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

EVERY TIME I CHANGED THE OIL, I NOTICED IT WAS NOT THE SAME AS USED OIL COMING FROM MY OTHER VEHICLES. ENGINE PROBLEMS STARTED APPROXIMATELY 3 YEARS AGO. I WAS CONSTANTLY CHECKING THE OIL AND NEEDING TO ADD. I TOOK THE VEHICLE TO THE KIA DEALER WHERE WE BOUGHT THE CAR AND THEY SAID THE OIL WAS BURNING UP IN THE MOTOR. IT WAS GETTING HOT. I RAN TWO FLUSHES ON THE MOTOR AND THEN CONTINUED MY REGULAR OIL CHANGES. IN FEBRUARY OF 2019 THE MOTOR SEIZED UP AND QUIT WHILE BEING DRIVEN ON CITY STREETS. I DRAINED 4.5 QUARTS OF OIL FROM THE VEHICLE AFTER IT WAS TOWED. I HEARD ABOUT THE RECALL ON VARIOUS YEARS OF KIA/HYUNDAI MOTORS AND THOUGHT THIS MIGH BE THE PROBLEM WITH MY 2011 SORENTO.

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