NHTSA Complaint #11186159 — 2018 JEEP RENEGADE

I HAVE A 2018 JEEP RENEGADE THAT I FIRST HAD THIS PROBLEM WITH AT 5000 MILES. TOOK IT TO DEALERSHIP, THEY SAID THEY CHANGED OIL, AND THAT I HAD TO DRIVE IT FOR 1000 MILES, MIND YOU IT HAD BEEN STALLING IN TRAFFIC, IF DURING THE 1000 MILE TEST STALLING OCCURED TO BRING IT BACK TO SERVICE DEPT. IF NO STALLING OCCURED THEN I WAS GOOD. WELL AFTER 4000+ MILES IT HAPPENED AGAIN THIS TIME WHEN I WAS 300 MILES AWAY FROM HOME, AND IN VERY HEAVY TRAFFIC. STICKER DEALERSHIP PUT ON MY WINDOW WAS FOR OIL CHANGE AT 10087 MILES, I WAS AT 9600. HAD CAR TOWED BY ROADSIDE ASSISTANCE AND WAITED FOR MONDAY MORNING TO GO TO DEALERSHIP. FIRST DEALERSHIP LITERALLY SENT ME A TEXT TELLING ME I HAD TO PAY 135.00 DIAGNOSIS LABOR COST UP FRONT, WHILE MY CAR IS UNDER WARRANTY, I TOLD THEM NOT TO TOUCH THE CAR AND HAD IT TOWED TO ANOTHER DEALER. THEY ALSO GAVE ME A VERY HARD TIME, BUT FINALLY AFTER 5 HOURS TOLD ME IT AGAIN WAS "OIL CONSUMPTION" ISSUE, THAT THEY WOULD DO OIL CHANGE, AND THAT I AM TO TAKE IT IN TO DEALERSHIP AT 1000 MILES REGARDLESS OF ISSUE HAPPENING AGAIN. OH AND THEY TRIED CHARGING ME 78.25 FOR OIL CHANGE, WHICH WAS QUICKLY CHANGED TO 0 BY SERVICE MANAGER WHO SAID I SHOULD NOT BE CHARGED ANYTHING SINCE MY CAR IS UNDER 10000 MILES. SO WHAT I AM SUPPOSED TO GO TO DEALERSHIP EVERY 1000 MILES??? I MISSED A DAY OF WORK CAUSE OF THIS.THIS IS COMPLETELY UNACCEPTABLE AND A HUGE SAFETY ISSUE.