NHTSA Complaint #11185975 — 2006 TOYOTA COROLLA

TAKATA RECALL. CAR WAS BROUGHT IN FOR THE RECALL IN AUGUST 2018. TOLD BY THE DEALERSHIP THAT THE ENTIRE MODULE NEEDS TO BE REPLACED (BECAUSE THE STICKER ON THE AIRBAG WAS MISSING FROM A CAR THAT IS OVER 12 YEARS OLD) AND THE PARTS NECESSARY WERE ON BACK ORDER & IT WOULD TAKE 6 MONTHS TO COME IN. IN DECEMBER, I WAS TOLD THERE WERE AROUND 205 PEOPLE IN FRONT OF ME ON THE LIST FOR THE SAME PART. I'VE CONTACTED TOYOTA'S CORPORATE OFFICE MULTIPLE TIMES WITH NO ETA, AND VERY LITTLE CUSTOMER SERVICE IN TRYING TO GET THIS RESOLVED. AS OF FEBRUARY 2019, I STILL DO NOT HAVE MY CAR FIXED AND IT'S SITTING AT THE DEALERSHIP WHILE I"M FORCED TO DRIVE A LOANER THAT I HAVE TO RENEW EVERY 30 DAYS. I CALLED TOYOTA'S REGIONAL OFFICE A FEW WEEKS AGO AND WAS TOLD THAT THIS MAY TAKE YEARS BEFORE THE PARTS ARE IN AND READY BECAUSE THE PARTS HAVE TO GO THROUGH TOYOTA TESTING AND THE GOVERNMENT. I WAS ORIGINALLY TOLD THIS WOULD BE A 3 HOUR FIX, NOW IT'S BEEN OVER 6 MONTHS AND THERE'S STILL NO END IN SIGHT WHEN THE PARTS NECESSARY WILL BE RECEIVED WHILE MY CAR ROTS FROM DISUSE ON THE TOYOTA DEALERSHIP GROUNDS. THE ONLY REASON I BROUGHT MY CAR IN WAS BECAUSE TOYOTA WAS HASSLING ME ABOUT THE RECALL AND NOW THEY MAY NEVER HAVE THE PARTS IN TO FIX IT (AT LEAST WHERE I CAN STILL DRIVE MY CAR). THIS IS ABSOLUTELY UNACCEPTABLE THAT PARTS ARE NOT BEING PRODUCED TO FIX THESE ISSUES THAT TOYOTA KNOWS ABOUT IN A TIMELY MANNER.