NHTSA Complaint #11547539 — 2006 TOYOTA COROLLA

There was a recall in 2015 and 2019 for airbags on my model of Toyota. I own a 2006 Toyota Corolla CE. I was sent a letter from Toyota to go into a local dealership to get this done. There's only one dealership in our tri-city area. I took it into our local dealership called Findlay Toyota in Prescott, Arizona. I will say ahead of time that they have over 50 - one star reviews on Yelp.com From the moment I left the dealership in December of 2019 my airbag light was on in the dash area and it’s still there. When i went in and told Brian at the time he said it will go away. It never has. This warning was never on my dash prior to this recall. I’ve filed a complaint with the Attorney general’s office of Arizona and Findlay have no recollection of me ever going into their dealership. I've sent documentation of my visit on to the Attorney Generals Office and I’ve never heard back from Findlay Toyota. I've spoken to a Mike in July at Findlay and he was willing to waive the $130 or $150 fee only though if nothing is found wrong. I don't trust dealerships and if there's anything wrong then it was more than likely due to their workmanship back in 2019 that created this issue to begin with. I’ve also filed a complaint with the Attorney general’s offic of Texas against the Toyota headquarters because they in my opinion have caused this issue because I never had this problem prior to the work that was done at Findlay Toyota. All Toyota USA did was give me a case number and send me right back to Findlay Toyota who don't want to help me in the slightest. It’s just a conundrum. The sad thing is I think Toyota is a great company but the way that I’ve been treated in this matter is beyond appalling. I've also written to the headquarters of Toyota in Japan, explaining he above story. They never replied either. I've also called the general manager, a Mr. McCoy at Findlay Toyota and he hasn't called me back.