NHTSA Complaint #11185887 — 2017 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING TOWARDS THE SUN, THE CONTACT ATTEMPTED TO LOWER THE SUN VISOR; HOWEVER, THE SUPPORT SCREW FOR THE SUN VISOR BECAME LOOSE AND DISLODGED. THE CONTACT STATED THAT HIS VISION BECAME OBSTRUCTED. THE VEHICLE WAS TAKEN TO LAKELAND CHRYSLER DODGE JEEP RAM (LOCATED AT 2875 MALL HILL DR, LAKELAND, FL 33810, (863) 687-2501) WHERE IT WAS DIAGNOSED THAT THE SCREW HOLE WAS STRIPPED, WHICH CAUSED THE FAILURE. A NEW VISOR SCREW WAS INSTALLED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.