NHTSA Complaint #11133386 — 2017 CHRYSLER PACIFICA

ON 8/25/18 I NOTICED A CHIP IN MY WINDSHIELD NEAR THE PASSENGER SIDE EDGE, MIDDLE UP AND DOWN. WITHIN MOMENTS THAT CHIP TURNED INTO A CRACK AND KEPT ON GROWING UNTIL IT FINALLY STOPPED. IT RUNS FROM MID-RIGHT EDGE TO CENTER OF WINDSHIELD THEN UPWARDS TOWARD LEFT EDGE OF REAR-VIEW MIRROR MOUNT EQUIPMENT. I IMMEDIATELY CALLED MY INSURANCE COMPANY, WHICH SET ME UP WITH AN APPOINTMENT WITH SAFELITE AUTO GLASS. I WAS SCHEDULED FOR 8/30/18. ON 8/29, SAFELITE CALLED AND SAID THAT THEY COULDN'T GET THE GLASS. THEY WOULD CALL ME WHEN THEY COULD. I CONTACTED MY SELLING CAR DEALER, AIRPARK CJ, SCOTTSDALE, AZ. THEY PUT ME IN CONTACT WITH ARROWHEAD GLASS. TEMP APPOINTMENT OF 9/5. WITHIN A DAY, ARROWHEAD CALLED AND SAID THAT THE GLASS MUST BE ORDERED FROM CHRYSLER AND THE GLASS WAS ON NATIONAL BACKORDER AND THEY COULD NOT SET UP A DATE. I CONTACTED SAFELITE, WHO HAD AN APPOINTMENT OF 9/11 SET UP AND SAID THEY DID NOT HEAR ABOUT IT. THEY ALSO SAID GLASS MUST BE ORDERED FROM CHRYSLER, BECAUSE OF THE SAFETY TECH OPTION, WHERE SENSORS ETC ARE IN THE GLASS. ON 9/11 THEY CALLED AND SAID GLASS DIDN'T COME IN AND THE NEXT APPOINTMENT FOR IT IS 10/2. I THEN CALLED CHRYSLER CORPORATE. I TALKED WITH SOMEONE WHO SAID THEY WOULD CREATE A CASE. ON 9/17, I WAS CONTACTED BY MY CASE MANAGER, HELEN. SHE SAID SHE WOULD TRY AND EXPEDITE THE CLAIM. ON 9/21, SHE TEXTED ME AND SAID THAT THE 10/2 WAS THE BEST SHE COULD DO. ON 9/28 SHE TEXTED AND SAID IT LOOKS MORE LIKE MID OCTOBER. I CALLED SAFELITE AND THEIR DEALER, EARNHARDT DODGE GILBERT ARIZONA. THEY SAID GLASS IS STILL BEING SHIPPED ON 10/2 AND HOPE TO REPAIR ON 10/5. ON 10/3, SAFELITE CALLED AND SAID NO AND 11/5 IS NEW DATE. I CALLED HELEN AT CHRYSLER AND SHE SAID MID NOVEMBER NOW, BUT THEN CORRECTED TO A 11/5 SHIPMENT OF WINDSHIELD TO THE DEALER. BUT NO PROMISES. IT IS TECHNICALLY ILLEGAL TO DRIVE. WILL BE OVER 2 MONTHS.