NHTSA Complaint #11185674 — 2019 JEEP CHEROKEE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11185674
Vehicle 2019 JEEP CHEROKEE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 6,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

WHILE I AM IN MOVEMENT DRIVING MY VEHICLE. WITHOUT ANY WARNING LIGHTS POPPING UP IN MY DASHBOARD. MY VEHICLE SUDDENLY STOPS. IT HAS HAPPENED TO ME WHILE I WAS DRIVING IN THE HIGHWAY AND A SEMI TRUCK WAS DRIVING BEHIND ME. I HIT MY BRAKES FAST ENOUGH SO THAT THE SEMI TRUCK COULD REACT IN TIME, BUT OTHERWISE I COULD IT HAVE GOTTEN IMPACTED FROM THE BACK WHICH I AM SURE. IT WOULD IT HAVE CAUSE MORE THAN JUST AND ACCIDENT. THE DATE THIS HAPPENED I NOTICED THE CAR KIND OF SLOWED DOWN ITS VELOCITY FAST AND DRAMATICALLY WHEN IT STOP. IT WAS STILL RUNNING, NO SMOKE OR ANYTHING COMING OUT OF THE HOOD. I DID NOTICED THAT THE HEATER FELT EXTREMELY HOT MORE THAN NORMAL WHICH IT ALSO MADE ME PANIC A BIT. SHE SHIFT GEAR I WASN'T ABLE YO MOVE IT AT ALL. THEY HAD ADVISED ME AT THE DEALERSHIP ONE OF THE MECHANICS THAT SOMETIMES, IF THIS HAPPENED; TO TURN THE CAR OFF FOR 10 MINS AND THEN TURN IT BACK ON. I DID THAT, THAT NIGHT AND WHEN THE CAR TURN BACK OF THE STABILITY LIGH WARNING CAME ON, THE BRAKES LIGHT CAME ON, THE ENGINE LIGH CAME ON, THE EMERGENCY PARKING LIGHT CAME ON, BUT THIS THIS I WAS WAS ABLE TO MOVE THE SHIFT STICK BUT I COULD ONLY DRIVE FORWARD. I TRIED TO REVERSE AND GO BACK BUT IT WASN'T LETTING ME. MY SENSORS WERE BEEPING AS IF I WAS NEAR OR CLOSE TO HITTING SOMETHING. WHEN MY CAR WAS THE ONLY ONE IN THE HIGHWAY. ONE OF THE THINGS THAT I NOTICED WHILE SEATING IN MY CAR. THIS NORMALLY HAPPENS TO MY SUV WHEN IT'S VERY COLD OUTSIDE. WE ARE TALKING -4 DEGREES, BUT I AM SURPRISED BECAUSE THIS IS A 2019 VEHICLE THAT I HAVE AND I HAVE ONLY HAD IT FOR 5 MONTHS. I HAVE TAKEN IT IN FOR SERVICE 4 TMES AND THEY SUPPOSEDLY FIX THE ISSUE BUT NOW IT HAS HAPPENED AGAIN AND I DON'T FEEL SAFE IN THAT VEHICLE. A VEHICLE THAT STOPS OUT OF NOWHERE, DEFINITELY NOT SAFE. I AM NOT ONLY PUTTING MYSELF IN DANGER, BUT I FEEL LIKE I AM PUTTING EVERYONE AROUND ME DRIVING IN DANGER.

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