NHTSA Complaint #11684490 — 2019 JEEP CHEROKEE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11684490
Vehicle 2019 JEEP CHEROKEE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State UT

Consumer Description

While driving, the emergency brake system becomes enabled, which immediately causes the vehicle to stop and sometimes stall. This is so dangerous! My daughter has been in the middle of an intersection when the vehicle has done this, she's lucky she hasn't been struck and killed. We have not taken it to a dealership, however online reports confirm this problem, and that the NHTSA is investigating it. There is a warning light that comes on when this happens, it says BRAKE, and then it gives prompts on what you need to do to disable the emergency brake. This has happened about four times in just this past year (we purchased this vehicle used and have owned it for one year), with the most recent time happening over the weekend. I was reversing the vehicle to move it to another spot in our driveway. I reversed the vehicle, then put it in Drive, and it immediately stopped and flashed BRAKE and enabled the emergency parking brake, although I didn't even touch it! I had to then put my foot on the brake, push the emergency brake button, (I think twice), and then I was able to drive forward.

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