NHTSA Complaint #11185093 — 2014 DODGE JOURNEY

LIKE OTHERS ON THIS SITE, I EXPERIENCED A CHECK ENGINE LIGHT INDICATING A MISFIRE ON CYLINDER 3. I HAD THE VEHICLE REPAIRED UNDER WARRANTY AT CHAMPION DODGE IN INDIANAPOLIS, IN. THE SHOP STATED THEY REPLACED THE ENTIRE CYLINDER HEAD DUE TO A LEAKING VALVE. UPON RETRIEVING THE REPAIRED VEHICLE, THE SAME ISSUE IMMEDIATELY AROSE. I TOOK THE VEHICLE BACK TO THE SHOP AND THE SHOP IS NOW SURMISING THEY RECEIVED A DEFECTIVE PART. I FIND IT HARD TO BELIEVE THE SAME ISSUE OCCURRED TWICE WITHIN A DAY DUE TO A DEFECTIVE REPLACEMENT PART. EITHER THE SHOP DID NOT REPLACE THE PART, OR CHRYSLER HAS A SERIOUS PROBLEM WITH THEIR CYLINDER HEADS. THIS ISSUE APPEARS TO BE COMMON, WAS RECOGNIZED BY CHRYSLER ON THE 2011-2013 MODELS, BUT IS NOW AN ISSUE WITH MY 2014 MODEL. I HAVE CONTACTED A CUSTOMER CARE REPRESENTATIVE AT CHRYSLER WHO MADE ONE ATTEMPT TO CALL AND IS NEVER AVAILABLE.