NHTSA Complaint #11184822 — 2012 CHEVROLET EQUINOX

SINCE APRIL 2018 I HAVE BEEN EXPERIENCING ISSUES WITH MY VEHICLE WHEN COMING TO A SLOW STOP. INITIALLY I THOUGHT THE ISSUE HAD TO DO WITH MY BRAKES. I HAVE TAKEN THE VEHICLE IN TO THE BRAKE SHOP THREE TIMES SINCE APRIL 2018 AND THEY HAD REPEATEDLY TOLD ME THE BRAKES ARE NOT THE ISSUE. I HAD MY CHECK ENGINE LIGHT COME ON IN DECEMBER 2018 SO I TOOK MY VEHICLE INTO THE HUBER CHEVROLET IN OMAHA FOR AN OIL CHANGE EVEN THOUGH IT WAS NOT DUE YET FOR ANOTHER 3 WEEKS. I WAS NEVER TOLD DURING THIS VISIT THAT MY OIL WAS LOW. ON MARCH 7TH, 2019 THE CHECK ENGINE LIGHT CAME ON AGAIN SO I TOOK IT IN AGAIN THE SAME DAY EVEN THOUGH IT WASN'T DUE FOR AN OIL CHANGE FOR ANOTHER 1000 MILES. I WAS TOLD MY VEHICLE WAS 3 QTS LOW ON OIL. I WAS ALSO TOLD OF THIS "SPECIAL POLICY". I WAS ASKED TO BRING MY VEHICLE BACK IN AFTER 500 TO 700 MILES TO HAVE THE OIL CONSUMPTION TESTED. I WAS TOLD MY VEHICLE'S "POLICY" ONLY LASTED TIL MAY 2019 WHICH IS JUST A COUPLE MONTHS AWAY. I WAS ALSO TOLD THAT ONE ISSUE THE FAST OIL CONSUMPTION CAUSED WAS ISSUES WITH THE VEHICLE SHAKING/RATTLING WHEN COMING TO A STOP. THESE ARE THE EXACT THINGS MY VEHICLE HAS BEEN EXPERIENCING SINCE APRIL 2018. I BELIEVE THAT THIS HUBER CHEVROLET GM DEALER SHOULD HAVE NOTIFIED ME DURING EARLIER VISITS ABOUT MY OIL CONSUMPTION ISSUE. AFTER MY OIL CHANGE TODAY I HAVE LEARNED FROM THE INTERNET OF ALL THE ISSUES CONCERNING OIL CONSUMPTION WITH GM VEHICLES MADE BETWEEN 2010-2017. I AM ADAMANT THAT I NEVER RECEIVED ANY LETTER FROM GM ABOUT THIS OIL CONSUMPTION PROBLEM. I AM UPSET THAT GM DEALERS LIKE THE ONE I GO TO WERE NOT OBLIGATED TO TELL OWNERS OF THESE VEHICLES ABOUT THE OIL CONSUMPTION ISSUE. I AM NOW IN THE POSITION OF HAVING JUST TIL MAY 2019 OF PROVING MY VEHICLE IS EXPERIENCING THIS SAME OIL CONSUMPTION ISSUE THAT GM AND ITS DEALERS HAVE BEEN WELL AWARE OF.