NHTSA Complaint #11184818 — 2009 MAZDA MAZDA6

THIS REPORT IS CONCERNING A DEALER, MATT CASTRUCCI MAZDA, IN DAYTON, OHIO. THIS DEALER FAILED TO OFFER US, THE CUSTOMER, AN APPOINTMENT TO INSPECT OUR VEHICLE FOR SAFETY DUE TO THE RECALL ON MAZDA 6S FOR THE SUSPENSION, STRUCTURE RECALL. WE REPEATEDLY CALLED TO SCHEDULE AN APPOINTMENT AND WERE REPEATEDLY TOLD THAT THEY DID NOT HAVE THE PARTS AND THAT THEY WOULD CONTACT US WHEN THEY RECEIVED THE PARTS. WE CALLED SEVERAL TIMES FROM THE DATE OF RECEIVING THE RECALL UNTIL FINALLY WE CALLED AND THEY SAID THEY HAD THE PARTS. WE SCHEDULED THE APPOINTMENT. WHEN WE ARRIVED, THEY STATED THEY DID NOT HAVE THE PARTS BUT WE HAD A FEW OTHER THINGS FOR THEM TO LOOK AT SO THEY KEPT THE VEHICLE. THEY DID THEN INSPECT THE VEHICLE AND FOUND IT UNSAFE TO DRIVE. WE ARE VERY UPSET THAT OUR SON WAS DRIVING AN UNSAFE VEHICLE AND BELIEVE THAT IT WAS THE DEALER'S RESPONSIBILITY TO HAVE RECOMMENDED TO US THAT WE BRING IT IN FOR INSPECTION THE FIRST TIME WE CALLED FOR AN APPOINTMENT AND THIS DID NOT HAPPEN. I ASKED THE DEALER TO FOREGO A CHARGE FOR A TEST THEY PERFORMED REGARDING A TIRE PRESSURE INDICATOR LIGHT AS CONSIDERATION FOR THEIR MISHANDLING OF THE SITUATION, FOR WHICH THEY REFUSED, REFUSING TO ACKNOWLEDGE THAT THEY SHOULD HAVE SCHEDULED AN APPOINTMENT TO INSPECT OUR VEHICLE THE FIRST TIME WE CALLED TO PRECLUDE A CUSTOMER DRIVING AN UNSAFE VEHICLE. I WOULD LIKE FOR SOMEONE TO FILE A REPORT THAT THIS DEALER IS INCOMPETENT AND WILLFULLY AND INTENTIONALLY WERE NEGLECTFUL OF THEIR DUTY TO INSPECT A VEHICLE FOR A SAFETY RECALL WHEN CONTRACTED BY THE CUSTOMER..