NHTSA Complaint #11183906 — 2016 FORD ESCAPE

A RECENT INCIDENT WITH MY VEHICLE, A 2016 FORD ESCAPE SE AWD, HAS LEFT ME UNHAPPY AND DISAPPOINTED IN FORD MOTOR COMPANY. SINCE I STARTED DRIVING IN 1984 I HAVE ALWAYS BOUGHT AND OWNED A FORD PRODUCT. I HAVE HAD NO REASON TO QUESTION THE QUALITY OF FORD PRODUCTS UNTIL NOW. THE ESCAPE HAD TO BE TOWED INTO THE NEAREST FORD DEALERSHIP, CHAMPION FORD ' EDINBORO, PA. UPON INSPECTION OF MY VEHICLE THE SERVICE MANAGER INDICATED AN INNER SEAL WITHIN THE TRANSMISSION HAD FAILED. THIS RESULTED IN TRANSMISSION FLUID ENTERING ALL AREAS OF THE TRANSMISSION AN ESSENTIAL RUINING THE UNIT. THE SERVICES MANAGER'S RECOMMENDATION WAS REPLACEMENT OF THE TRANSMISSION. THIS WAS DONE WITH THE PURCHASE OF A NEW TRANSMISSION AND THE VEHICLE WAS RETURNED TO ME ON FEBRUARY 27, 2019. MY FIRST DISAPPOINTMENT WAS THE TRANSMISSION OF A 2016 ESCAPE FAILING IN LITTLE OVER THREE YEARS SINCE PURCHASE (OCTOBER 2015). THE SECOND DISAPPOINT WAS THE FAILURE OF THE TRANSMISSION JUST AFTER THE WARRANTY EXPIRED. MY ESCAPE HAD A 5-YEAR/60,000-MILE WARRANTY ON THE POWERTRAIN. AT THE TIME OF THE FAILURE I HAD DRIVEN MY ESCAPE 72,000 MILES. THEREFORE, I WAS LEFT WITH A $6232.67 REPAIR BILL ON A VEHICLE I HAD HOPE TO LAST ME SEVEN TO TEN YEARS. AT THIS POINT I WILL NEED TO KEEP THIS VEHICLE ANOTHER TWO OR THREE YEARS. WHEN I DO BEGIN LOOKING FOR ANOTHER NEW CAR, I NOW BELIEVE I NEED TO START LOOKING AT OUR MANUFACTURER PRODUCTS. I WOULD LIKE TO BELIEVE FORD MOTOR COMPANY WOULD HONOR THEIR PRODUCTS BETTER THAT I HAVE SEEN IN THIS EXPERIENCE. IF THE COMPANY DOES STEP UP AND PROVIDE SOME RE-COMPENSATION FOR MY DIFFICULTIES, I WOULD BE WILLING TO RE-THINK MY LOYALTIES TO THIS BRAND. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT