NHTSA Complaint #11182678 — 2016 LEXUS RX350 SERVICE BRAKES

Complaint Details

ODI Number	11182678
Vehicle	2016 LEXUS RX350
Component	SERVICE BRAKES
Date of Incident	February 25, 2019
Date Filed	February 26, 2019
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WE TOOK A CAR FOR LEASE FROM LEXUS. THE FIRST WEEK, WE REALIZED THE BRAKES WEREN'T WORKING WELL. WE TOOK THE CAR TO THE SHOP AND THEY SAID NOTHING WAS WRONG. THEN, A COUPLE OF MONTHS LATER IT HAPPENED AGAIN AND THEY SAID THE SAME THING. LAST WEEK, AFTER 2 YEARS, I WAS DRIVING AND SO WAS MY DAUGHTER ( TWO DIFFERENT TIMES ) AND WE COULDN'T BREAK THE CAR. THE CAR DROVE RIGHT PAST THE INTERSECTION ON A RED LIGHT. THANK GOD THERE WAS NO PEDESTRIANS OR VEHICLES AT THAT SECOND. WE BROUGHT IT TO ALEXUS AND THEY TESTED THE BRAKES AND SAW A PROBLEM WITH THE BRAKES. THE PRESSURE WAS LOW AND THE METAL WAS SCRAPING. THEY ASKED FOR A LARGE SUM AND SAID WE NEVER COMPLAINED BEFORE.

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#11056148 — December 22, 2017 — TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE ATTEMPTING TO APPLY THE BRAKES, THE VEHICLE FAILED TO STOP. AS A RESUL...

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#11013044 — August 5, 2017 — I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.

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