NHTSA Complaint #11182652 — 2007 BMW X3

RECALL NO. 17V-605 - PERILLO BMW CLAIMS NOT A 'RECALL' I HAVE A 'IMPORTANT SAFETY RECALL - FINAL REMEDY AVAILABLE' NOTICE FOR RECALL CAMPAIGN NO. 17V-605 FOR MY 2007 X3 VIN: [XXX] THE NOTICE STATES THAT BMW 'WILL REPLACE THE FRONT PASSENGER SEAT OCCUPANT DETECTION SENSOR MAT'. I CONTACTED PERILLO BMW IN CHICAGO, IL (WWW.PERILLOBMW.COM) TO MAKE AN APPOINTMENT FOR THIS RECALL REPAIR. THE SERVICE ADVISOR (AT 312-981-5200) STATED TO ME THAT THIS WAS NOT A RECALL, THAT THERE WAS NO RECALL, AND THAT BMW SENDS THIS KIND OF NOTICE OUT FOR ALL CARS LIKE THIS EVEN IF THERE WERE NO RECALL. BUT, APPARENTLY, THERE IS A 'WARRANTY ISSUE' AND THEY WERE WILLING TO 'INSPECT' MY BMW TO SEE IF THERE WAS A PROBLEM. I'M HESITANT TO ACCEPT THAT A 'WARRANTY CHECK' REPRESENTS THAT THE REQUIRED RECALL REPAIR WAS CARRIED OUT. COULD YOU PLEASE DETERMINE WHY PERILLO BMW WOULD NOT BE WILLING TO HONOR THE RECALL NOTICE THAT I RECEIVED, AND PERHAPS PROVIDE ADVICE ABOUT HOW BEST TO PROCEED? THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR