NHTSA Complaint #11182581 — 2014 HYUNDAI TUCSON

ON NOVEMBER 19, 2018, MY SONS WERE DRIVING ON THE FREEWAY AT APPROX 65MPH TO PICK ME UP FROM THE AIRPORT WHEN THE ENGINE JUST DIED; NO NOISES OR WARNING LIGHTS. LUCKILY THEY WERE ABLE TO GET TO THE SHOULDER (LEFT SIDE OF THE FWY) AND CALL AAA. CHP HAD TO PUSH THE VEHICLE ACROSS THE FWY UNTIL TO THE TOW TRUCK ARRIVED FOR SAFETY PURPOSES. AAA GARAGE CALLED NEXT DAY TO NOTIFY ME THAT ENGINE HAD SEIZED AND WOULD NEED REPLACING. SAID TO TOW TO HYUNDAI DEALERSHIP SINCE VEHICLE ONLY HAD 48K MILES AND UNDER WARRANTY. APPARENTLY THE ENGINE IS BACKORDERED AND LAST DATE I HAVE RECEIVED SO FAR (AS OF 2/26/19) IS 3/26/19 BUT NOTHING CONFIRMED AT THIS POINT. BEEN DEALING WITH HYUNDAI CORPORATE AND THEY HAVE A CASE OPEN FOR MY COMPLAINT BUT NOW WAS JUST TOLD IT WOULD TAKE 2-3 WEEKS TO PULL MY MAINTENANCE RECORDS AND THEY WOULD GET BACK TO ME. ODDLY, ON NOVEMBER 26, 2018, THE DEALERSHIP HAD SENT OVER ALL OF THAT TO CORPORATE FOR APPROVAL TO ORDER/REPLACE/PAY FOR THE NEW ENGINE SO NOT SURE WHY IT WOULD TAKE THAT LONG. I AM NOW PAYING EVERY MONTH FOR A VEHICLE THAT I DON'T EVEN HAVE, JUST PAID ANOTHER $300 FOR REGISTRATION WHICH JUST COMPOUNDS THE FRUSTRATION. AT THIS POINT WITH THE COST OF A NEW ENGINE AND ANY OTHER POSSIBLE DAMAGE DONE FROM THE ENGINE SEIZING, IT WOULD BE CHEAPER FOR THEM TO JUST REPLACE MY VEHICLE BUT INSTEAD THEY KEEP DRAGGING IT OUT. MY KIDS COULD HAVE BEEN INJURED WITH AN ENGINE DYING ON A BUSY CALIFORNIA FWY AND NOT EVEN AN APOLOGY OR EMPATHETIC RESPONSE. I PURCHASED MY VEHICLE AS A CERTIFIED USED VEHICLE AND HAD JUST OVER A YEAR ONLY PUTTING 10K MILES ON IT. VERY DISAPPOINTING!!