NHTSA Complaint #11180298 — 2013 SUBARU XV CROSSTREK

SUBARU SENT OUT A RECALL FOR MY VEHICLE RECALL # WTY-84 IN THE LETTER THEY STATE THAT THE ENGINE MAY STALL WHILE DRIVING AND CAUSING AN INCREASED RISK OF A CRASH. WHEN I CALLED THE LOCAL DEALERSHIP THEY TOLD ME THE FIRST APPOINTMENT THEY HAVE TO RESOLVE THIS WAS ON FEB 12, 2020. FINDING THIS COMPLETELY UNSATISFACTORY FOR A COMPANY TO EXPECT ITS CUSTOMERS TO DRIVE A CAR THEY ARE TELLING US IS A DEATH TRAP. I CALLED MAIL OFFICE SUBARU TO ASK WHAT THE SITUATION WAS. THEY CLAIMED THAT ANOTHER DEALER IN MY AREA WAS ABLE TO SCHEDULE FOR THIS MARCH/APRIL THEY ALSO STATED THAT I WOULD BE ABLE TO RENT A VEHICLE FREE OF CHARGE UNTIL MY CAR WAS REPAIRED IF I WAS NOT FEELING GOOD ABOUT DRIVING IT. I CALLED THE DEALERSHIP AND THEY TOLD ME THAT WAS NOT THE CASE - THEY HAVE 100 PEOPLE ON THEIR WAITING LIST AND NO PARTS ARE EVEN AVAILABLE LET FROM SUBARU TO START FIXING ANY CARS - AND THEY DO NOT HAVE A PROGRAM TO GIVE ANY ONE RENTAL CARS WHILE WE WAIT. EVEN IF I NOW WANTED TO TRADE MY CAR I COULD NOT AS NO OTHER COMPANY IS TO BUY A CAR FROM ME THAT HAS A RECALL ON IT THAT CANNOT BE FIXED FOR A YEAR AND IS A DEATH TRAP.