NHTSA Complaint #11180269 — 2010 DODGE JOURNEY STEERING

Complaint Details

ODI Number	11180269
Vehicle	2010 DODGE JOURNEY
Component	STEERING
Date of Incident	February 2, 2019
Date Filed	February 15, 2019
Mileage	180,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE POWER STEERING FAILED TO OPERATE WHEN THE VEHICLE WAS STARTED ONE MORNING. THE CONTACT NOTICED A LARGE PUDDLE OF POWER STEERING FLUID UNDERNEATH THE VEHICLE. THE CONTACT CALLED HAWK CHRYSLER DODGE JEEP (7911 W ROOSEVELT RD, FOREST PARK, IL 60130, (708) 366-1001) AND WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE; THEREFORE, THE REPAIR COSTS WOULD NOT BE COVERED. THE MANUFACTURER WAS CONTACTED AND AGREED WITH THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 180,000.

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