NHTSA Complaint #11180246 — 2015 FORD EDGE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11180246
Vehicle	2015 FORD EDGE
Component	WHEELS
Date of Incident	February 14, 2019
Date Filed	February 15, 2019
Mileage	49,828 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

THE WHEEL LUG NUTS SWELL UP SO THAT A 21MM WRENCH WONT FIT AND A 22MM WRENCH IS TOO LOOSE. THE LUGS ARE A TWO PIECE CONSTRUCTION AND WHAT HAPPENS IS THE INNER PIECE CA ROADS AND SWELLS THE OUTSIDE PIECE. DEALER SAYS ALL 20 NUTS HAVE TO BE REPLACED AT A COAST OF $200. FORD HAS HAD THIS PROBLEM FOR YEARS ! MY NEPHEW HAD THE SAME PROBLEM ON HIS 2011 F-150 FORD TRUCK.I CALLED FORD CUSTOMER SERVICE AND THEY GAVE ME A CLAIM NUMBER CAS-17162485. THIS IS A SAFETY ISSUE BECAUSE IF I GET A FLAT TIRE MY LUG WRENCH IS USELESS AND I WOULD BE STRANDED. PLEASE LOOK INTO THIS PROBLEM , TALKING WITH THE FORD SERVICE TECH.AT THE FORD DEALERSHIP THIS HAS BEEN A ONGOING PROBLEM FOR YEARS

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