NHTSA Complaint #11179942 — 2005 JEEP LIBERTY

TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. WHILE DRIVING 10 MPH IN A PARKING LOT, THE BALL JOINT DETACHED AND THE AXLE BECAME LOOSE FROM THE BASE OF THE WHEELS, WHICH CAUSED THE WHEELS TO DETACH. THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TOWED TO AUTONATION CHRYSLER DODGE JEEP RAM & FIAT NORTH PHOENIX (LOCATED AT 1646 N 26TH AVE, PHOENIX, AZ 85023, (480) 630-2825) WHERE IT WAS DIAGNOSED THAT THE BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.