NHTSA Complaint #11179900 — 2012 VOLKSWAGEN TIGUAN

I HAVE FAITHFULLY TAKEN MY VOLKSWAGON TIGUAN 2012 TO A VW DEALERSHIP EVERY 10,000 MILES, AS RECOMMENDED, SO I WOULD SAVE THE LIFE OF MY ENGINE, IT WOULD BE CONSIDERED A CERTIFIED PREOWNED VEHICLE AND LAST ME 10-15 YEARS. MY CAR WOULDN'T START SATURDAY MORNING 12/16/18 IN MY GARAGE, I HAD JUST DRIVEN IT THE NIGHT BEFORE AND PARKED IN IT MY GARAGE ABOUT 8PM. I HAD TO HAVE IT TOWED TO THE VW DEALERSHIP THAT HAS BEEN SERVICING MY VEHICLE.. THEY CALLED ME ON 12/20/18 AND TOLD ME MY TIMING CHAIN FAILED AND THAT MY ENGINE HAD CATASTROPHIC DAMAGE AND I NEEDED A NEW ENGINE WHICH WOULD BE $9500. (?) REALLY I THEN PROCEEDED TO CALL VOLKSWAGEN MAIN HEADQUARTERS. THE GENTLEMAN TOOK ALL OF MY INFORMATION DOWN, ASKED ME WHAT I THINK SHOULD HAPPEN AND I TOLD HIM I WANTED HELP WITH REPAIRING THE ENGINE. I PAID A LARGE PRICE FOR THIS 'QUALITY VEHICLE', HAD IT SERVICED FAITHFULLY AS INSTRUCTED BY VW AND WAS NEVER INFORMED ABOUT A RECAL ON THIS FAULTY TENSION CHAIN FAILURE AND WAS NEVER INFORMED TO HAVE MY TIMING CHAIN REPLACED AT 60,000 MILES. IT'S ONLY 6 YEARS OLD FOR GOD'S SAKE. HE PUT ME ON HOLD, CAME BACK AND TOLD TELL ME HE WAS SO SORRY THERE WAS NOTHING HE COULD DO BECAUSE OF THE MILEAGE OF 138,000. (HIGHWAY MILES)