NHTSA Complaint #11648866 — 2012 VOLKSWAGEN TIGUAN

What component or system failed or malfunctioned, and is it available for inspection upon request? Defective Primary Engine Water Pump, yes. The original primary engine water pump system for a 2012 VW Tiguan 2.0 was replaced under the VW extended warranty in 2020 by an authorized dealer as a the result of the class action suit---please see Water Pump Class Action and Limited Warranty Extension bulletin issued by NHTSA. The replacement primary engine water pump system installed in 2020 has been found to be defective in March 2025 and the primary engine water pump requires replacement a second time -- without a warranty extension and less than five years from the date of service of the replacement under the Water Pump Class Action and Limited Warranty Extension issued by NHTSA. VW is still using defective primary engine water pump systems throughout the warranty period----does the NHTSA have any evidence that VW made modifications to the primary engine water pump system after the bulletin issued by NHTSA? Was it a requirement that VW modify the primary engine water pump system? I have been informed that no changes were made to the VW primary engine water pump that was used to replace defective primary engine water pump systems as a result of the Water Pump Class Action and Limited Warranty Extension. How was your safety or the safety of others put at risk? A defective primary engine water pump is a safety risk because it creates a potential for engine failure. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has been confirmed by an authorized VW dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? UNKNOWN Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Indicator warning lights on dash--RED.