NHTSA Complaint #11176477 — 2014 JEEP CHEROKEE

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED SUDDENLY AND THE VEHICLE SHOOK AND LOST POWER ON THE HIGHWAY WHILE DRIVING 60 MPH. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE FAILURE OCCURRED SEVERAL TIMES AND THE VEHICLE WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE RAM ASHEVILLE (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806, (828) 667-5213) THREE TIMES. THE DEALER STATED THAT THE NEW VARIABLE VALVE ACTUATOR ASSEMBLY FAILED AND IT WAS REPLACED DURING THE SECOND VISIT. DURING THE FIRST VISIT, THE DEALER STATED THAT THE VEHICLE WAS LOW ON OIL AND TOPPED IT OFF. THE CONTACT HAD A CODE READER, WHICH LOCATED CODES P1042 AND P0302 FOR CYLINDER MISFIRE. THE CONTACT HAD TO PAY FOR A DIAGNOSTIC TEST EVEN THOUGH SHE LOCATED THE CODES WITH HER OWN CODE READER. THE VEHICLE WAS CURRENTLY BACK AT THE DEALER FOR A THIRD TIME WITH THE SAME FAILURES AND THE SAME CODES. THE MANUFACTURER WAS CONTACTED AND ASSIGNED A CASE MANAGER. THE MANUFACTURER STATED THAT THEY WOULD CALL THE CONTACT BACK. THE FAILURE MILEAGE WAS 78,000.