NHTSA Complaint #11175010 — 2013 FORD ESCAPE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11175010
Vehicle	2013 FORD ESCAPE
Component	SUSPENSION
Date of Incident	January 8, 2018
Date Filed	February 7, 2019
Mileage	153,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE IDLING AT A DRIVE THRU WINDOW AT A RESTAURANT, THE VEHICLE JERKED FORWARD AND ALMOST CRASHED INTO THE PRECEDING VEHICLE. THE CONTACT ATTEMPTED TO DRIVE OFF, BUT THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO NORTH HILLS AUTOMOTIVE (1428 AUGUSTA ST, GREENVILLE, SC 29605, (864) 233-9002) WHERE IT WAS DIAGNOSED THAT NEW BUSHINGS NEEDED TO BE INSTALLED ALONG WITH A NEW TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 153,300.

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