NHTSA Complaint #11174840 — 2014 JEEP PATRIOT

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. WHILE DRIVING AT AN UNKNOWN SPEED, AN UNUSUAL NOISE WAS HEARD AND IT WAS NOTICED THAT THE ACTIVE HEAD REST ON THE FRONT PASSENGER SEAT FRACTURED AND ACTIVATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ROBERT LOEHR CHRYSLER DODGE JEEP RAM SRT AND FIAT (770-382-5885, LOCATED AT 567 E MAIN ST, CARTERSVILLE, GA 30121) WHERE IT WAS STATED THAT THERE WAS NO RECALL AND THAT THE VEHICLE MILEAGE WAS TOO HIGH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 116,002.