NHTSA Complaint #11173610 — 2018 FORD F-150

DRIVER'S SIDE DOOR WOULDN'T LATCH ON A COLD DAY. TOOK IT IN TO DEALER, THEY REMOVED THE DOOR PANEL, REMOVED THE MOISTURE THAT FROZE UP THE LATCHING MECHANISM AND LUBED THE PARTS. SIX DAYS LATER THE DOOR LATCH FROZE UP AGAIN. COULDN'T GET INTO THE TRUCK. CLIMBED THROUGH THE PASSENGER'S SIDE AND WAS ABLE TO UNLOCK THE DRIVER'S SIDE DOOR AND OPEN IT. THEN IT WOULDN'T LATCH CLOSED. FORCED THE LOCK DOWN AND LET THE TRUCK SIT AND WENT TO WORK. CALLED DEALER TO TELL THEM THE PROBLEM AGAIN. SAID THEY WOULD GET BACK TO ME. TWO DAYS LATER I CALLED AND THEY SAID MY VIN WOULD BE PUT ON A RECALL LIST AND AS SOON AS MY TRUCK GOT OKAYED, THEY WOULD ORDER PARTS TO FIX THE PROBLEM. CURRENTLY I DON'T DRIVE MY BRAND NEW TRUCK BECAUSE OF THE DOOR LATCHING PROBLEM. APPARENTLY THIS PROBLEM HAS EXISTED ON THE 2015-2017 FORD F-150 TRUCKS. THERE WAS A RECALL ON LOTS OF THOSE TRUCKS FOR THE SAME ISSUE. NOW MY 2018 TRUCK WILL NEED FIXED UNDER A SIMILAR RECALL AS SOON AS FORD FIGURES OUT WHAT TO DO FOR THE FIX. I'M NOT SURE HOW TO HANDLE THIS. I'M PRETTY DISAPPOINTED IN MY NEW TRUCK WITH THIS ISSUE. I HAVE ATTACHED A RECEIPT OF THE WORK THEY'VE DONE SO FAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM