NHTSA Complaint #11172852 — 2013 NISSAN SENTRA

ON JANUARY 17, 2019, OUR 2013 NISSAN SENTRA DIED IN THE MIDDLE OF RUSH HOUR TRAFFIC AND PUT MY HUSBAND AT RISK FOR BEING HIT. MY HUSBAND WAS ON BASELINE ROAD IN PHOENIX, CLOSE TO I-10 FREEWAY. CAR DIED NEAR DRIVEWAY ENTRANCE BY RESTAURANT. TOW TRUCK DRIVER SAID IT'S CVT TRANSMISSION. SO DID OUR REPAIR PERSON, INTERSTATE AUTO. THE CODE AT NISSAN ALSO SAID IT'S A FAULTY CVT TRANSMISSION, WHICH THEY KNOW ABOUT. THERE IS EXTENDED WARRANTY TO 120,000 FOR SOME VEHICLES, BUT THEY CONVENIENTLY SAID OUR VIN IS NOT COVERED. WE ARE AT 119,000, SO THAT'S CONVENIENT FOR NISSAN. WE THEN WERE REFERRED TO NISSAN CONSUMER AFFAIRS AND THEY SAID THERE'S NOTHING THEY CAN DO. THEY ALSO SAID THEY HAD NO IDEA WE WERE THE OWNERS OF THE VEHICLE. WE BOUGHT IT FROM TEMPE AUTO NATION IN MAY OF 2014, BUT IT'S A 2013 PREOWNED CERTIFIED. THEY TOLD US THE WARRANTY WAS INCREASED TO 100,000 BECAUSE OF THAT, BUT THEY NEVER LET US KNOW. THEY ALSO SAID THERE IS A RECALL FROM 2016, BUT WE NEVER GOT ANYTHING. AGAIN, NISSAN SAID THEY DID NOT KNOW WE WERE THE OWNERS UNTIL 1/21/19. THAT'S A LIE! WE'VE HAD THE CAR SERVICED. IT WAS BOUGHT FROM TEMPE AUTO NATION WITH 4400 MILES ON IT. THEY HAVE OUR INFO IN COMPUTER SYSTEM, BUT NOW CAN CLAIM THEY DID NOT KNOW. WE WERE THE ONLY ONES THAT BROUGHT IT IN, NO ONE ELSE. SO NOW THE CAR IS NOT DRIVABLE BECAUSE OF FAULTY CVT TRANSMISSION THAT PUT MY HUSBAND AND I AT SAFETY RISK EVERY TIME HE/WE DROVE IT. ESPECIALLY NOT NOTIFYING US ABOUT PASSENGER RECALL SINCE 2016. PLEASE LET ME KNOW WHO WE NEED TO TALK TO NEXT. WORST CUSTOMER SERVICE EVER! CAUGHT IN SEVERAL LIES! I'M ATTACHING DOCUMENT THAT THEY CLAIM THEY'VE NEVER HEARD OF OR SEEN BEFORE - CLAIM THEY DON'T KNOW ANYTHING ABOUT FAULTY CVT TRANSMISSIONS. ASKED WHERE I GOT MY INFO & I SHOWED THEM. ALSO, YOU MAY GOOGLE IT - ALL OVER THE PLACE.